Terms & Conditions 2017-11-17T11:27:06+00:00

Terms

Please read my T&C’s carefully before purchasing, by purchasing with Cherub Chews you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Cherub Chews own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Cherub Chews website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Cherub Chews you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights

Disclaimer

Cherub Chews products are handmade in Devon and sourced from the EU. Each necklace includes sustainable sourced wooden beads and 100% hand crochet cotton. Our necklaces and teething toys have been safety tested and conform to all European Standards. All Cherub Chews wooden products are designed to aid teething but they are not toys. Babies and toddlers should never be left unsupervised with one of our products. By purchasing with Cherub Chews you agree to take responsibility for the proper use of your product, ensuring full supervision at all times. When not wearing your Cherub Chews product it must be kept out of reach and sight of children. Please check regularly for any broken or damaged parts to ensure the complete safety of your child.

We make every effort to ensure the safety of our products, however, Cherub Chews will not be held responsible for any injury caused by our products.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

PayPal is our main payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase.

Please ensure the address stated on your PayPal account is the address you’d like your order delivered to, if it’s not, please specify in writing within 2 days of placing your order.

All product prices and delivery charges are shown in UK pounds sterling.

Any contract for purchases made through the website will be with Cherub Chews. Cherub Chews must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

Most orders are posted between 3 – 5 days after the order is received, toys have a turnaround time of around 3 weeks due to the intricate nature of making the product.

Postage for all orders is charged at cost. All items will be posted via Royal Mail 1st Class, customers are welcome to upgrade their shipping choice if desired. It is Royal Mail’s policy to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases.

Should your order arrive broken, please send a photograph of the broken item including any packaging to Cherub Chews and a replacement or a refund will be issued once the item has been returned to me. In such circumstances, Cherub Chews will cover the return postage.

Should your order not arrive, please contact Cherub Chews, a full refund will be offered once 15 days has elapsed. This is due to Royal Mail policy on items classed as lost.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To Cherub Chews Ltd, 12 Meadow Lane Cranbrook Exeter EX5 7BH

I/We

[*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Cherub Chews.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Cherub Chews In this case, please refer to the returns section of this document.

Contact Details:

Cherub Chews LTD

Company Number: 09166338

Address: 12 Meadow Lane, Cranbrook, Exeter, EX5 7BH

Email Address: info@cherubchews.co.uk

 

Last edited September 2015